What is the Bluetooth of A7?
The Bluetooth version of A7 is V5.0 which supports devices whose bluetooth version is above V4.0
How many mics on each earbud for A7?
There are one mic on each earbud of A7.
How the lights flash when you use A7?
1. Pairing mode: Fashes red and blue alternately.
2. Connected to device/Standby: Blue light stay on.
3. Play the music: No lights; Pause music: Blue light stay on.
4. Multi-point connection: Blue light stay on.
How to reset A7?
Long press MFB button and " volume -" button for over 8s when the headset is in power on or in standby status, the LED indicator will flash in red and blue twice every time. Then reconnect it to your device.
Could the A7 connect to several devices at the same time?
A7 support to connect to two devices at the same time.
How to Connect A7 with Two Devices ?
How to operate:
A. Connected with SOUNDPEATS A7 are Device A and Device B;
B. Connect to Device A first. Long press the multifunction button of SOUNDPEATS A7 for about 1s to turn on. Activate the Bluetooth on Device A and search for the device, find “SOUNDPEATS A7"and click it to connect. Turn off the Bluetooth of phone A after connection sucessfully. then SOUNDPEATS A7 can be paired with another Device again.
C. Follow the pairing steps of phone A to connect Device B with SOUNDPEATS A7. Affer sucessfully connected, activate the Bluetooth on Device A and click SOUNDPEATS A7 to connect.
What should we do if the headset fail to turn on or connect, etc.?
You can try the charging reset by pressing the multifunction button and inserting the charging cable to charge, then the reset will be completed and the headset will turn off, and It can be used normally after restarting.
If It stll cannot be used normally, you can seek technlcal support from customer servlce or the manufacturer.
What can we do if the headset sound gets lower?
1. Please change other songs or videos to have a try.
2. Change other devices to see if the problem still happens.
3. Please try to reset the headset.
4. Please try to gently clean off the earmuffs with a little alcohol pad to see if that will help.
What can we do if the other side could not hear you when calling?
1. Please choose to pick up phone calls via the headset.
2. Please do not mute the phone calls. And also please adjust the headset when you wear to make the mic closer to your mouth.
3. Please kindly adjust the volume through the headset and devices to see if it works better.
4. If you are using the headset with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the headset.
5.Please change other devices to see if it gets better.
Why my headset stop suddenly when lisening to Apple Musics?
It's about Iphone's system bug about Apple music please. You could try to update your IOS Syetem to IOS14.7 which will solve the issue.
Why my headset is not loud enough?
1. Increase the volume of both your device and headset.
2. Use a peice of clothing with a little alcohol to clean the earmuffs.
Under what circumstances will it automatically turn off ?
If there is no connection for more than 3 minutes or the battery voltage is less than 3.1V, it will automatically tum off.
Why my headset lose connection sometimes?
1) Please check if you need to charge the earphone.
2) Please check if it happens when you use wifi or 4G/5G.
3) Please check if there is any obstacle or interference around you while using the headphones; Like Wireless remote control equipment, radar and so on, the Microwave oven will also affect the Bluetooth signal. Please also make sure the distance between earbuds and device is in 10m when there is no obstacles or interference.
4) Please clear the pairing record and restart your phone to have a try.