How long it will take to charge the case fully?
It will take about 2 hours to charge the case fully through the charging cable
How long it will take to charge the earbuds fully?
It will take about 1.5 hours to charge the earbuds fully.
What can we do if the case stopped charging?
Please try to use another known working Type C charging cable to charge the charging case for more than 10 hours through your computer.
What can we do if the earbuds stopped charging?
When you put the earbuds into the case and you will see the solid red light on the earbuds when charging. If no light comes on, please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the red light is on.
Why one earbud works longer than another earbud?
One earbud will work as main earbud; The battery of main earbud will runs faster than another earbud.
How can we check the battery amount of the case?
When you open the lid, take out or put in earbuds, you will see a light on the charging case which will indicates the battery amount of the case.
There will be 4 indicatior lights in the charging case:
below 10%: Only one light flash white
10%-25%: One light stay on white
25%-50%: Two lights stay on white
50%-75%: Three lights stay on white
75%-100%: Four lights stay on white
