What is the Bluetooth of Trueair2+?
The Bluetooth version of Trueair2+ is V5.2 which supports devices whose bluetooth version is above V4.0
How many mics on each earbud for Trueair2+?
There are two mics on each earbud of Trueair2+ which supports CVC noise cancellation.
How the lights flash when you use Trueair2+?
1. Pairing mode: One earbud flashes white and red, the other is white on.
2. Connected to device/Standby: The white lights are on the two earbuds.
3. Play the music: No lights
How to reset Trueair2+?
1. Clear the pairing record between the earbuds and all of your devices.
2. Place both earbuds back into the charging case and ensure that both earbuds are in charging status, press and hold both multifunction buttons for 10s until both indicators flash in white twice. Reset complete.
Could the Trueair2+ connect to several devices at the same time?
Trueair2+ does not support to connect to several devices at the same time.
What can I do if I want to use only one earbud?
If you want to use just one earbud, please just put the other into the charging case.
What can we do if the earbuds won't turn on?
1.Please check if they need to be charged.
2.Take earbud out of the case and press and hold the MFB for 1.5s to power them on manually.
3.Try to reset the earbuds.
Why one of my earbud flashes white quickly and never stops?
1. Clear pairing records from all your devices first 2. Take the earbuds out of the charging case, double click the MFB of the earbud which is flashing white quickly; 3. Put the earbuds back into the charging case, then take 2 earbuds out of the case at the same time; 4. Active the device's bluetooth to connect earbuds.
What can we do if the earbuds stopped pairing with each other?
1. Please check if the earbuds need to be charged first.
2. Try to reset the earbuds
What can we do if the earbuds stopped connecting to your device?
1. Please check if the earbuds can connect to other devices.
2. Please Triple tap the MFB--White lights flash rapidly.
3. Try to reset the earbuds.
What can we do if the following issues happen?
1. One earbud has no sound, or both earbuds lost the sound.
2. The volume of one earbud is lower than the other.
1. Please change other songs or videos to have a try.
2. Change other devices to see if the problem still happens.
3. Please try to reset the earbuds.
What can we do if the other side could not hear you when calling?
1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please kindly adjust the volume through the earbuds and devices to see if it works better.
4. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
5. Please change other devices to see if it gets better.
Why my earbuds stop suddenly when listening to Apple Music?
It's about iPhone's system bug about Apple music please. You could try to update your IOS System to IOS14.7 which will solve the issue.
Why my both earbuds is not loud enough?
1. Increase the volume of both your device and earbuds. 2. Remove eartips and use a peice of clothing with a little alcohol to clean the screen. 3. Change another people to check whether the volume is also too low for him.
Why my earbuds can not connect automatically to my device?
1. Check whether you have turned off earbuds manually before put it back into the charging case; 2. Check whether you have connected earbuds to another device before.
Why my earbuds lose connection sometimes?
1) Please charge the Trueair2+. (Low battery may cause the disconnection.)
2) If you use WIFI, please try 4G/5G to see if it gets better.
3) Could you please kindly make sure if there is any obstacle or interference around you while using the headphones? Like Wireless remote control equipment, radar and so on, the Microwave oven will also affect the Bluetooth signal. Please also make sure the distance between earbuds and device is in 10m when there is no obstacles.
4) Please clear the pairing record and restart your phone to have a try.
5) Please try to factory reset.
Why I feel the sound effect in one earbud is different from another one?
when some music is recorded, it contains two independent channel information. When playing, the left channel sound can be output through the left headphone, and the right channel sound can be output through the right headphone. This is the basic principle of stereo. So when the earbuds is in stereo mode, you can feel that the two sides are sometimes different, there is something with the music, you could change some differect types of music or videos.
